Terms & Conditions

General

By using this site, you signify that you agree to these Terms of Use. In addition, when using particular services or competitions available on this site, you will be subject to any posted rules applicable to such services which may be posted from time to time. We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms of Use at any time.

Ownership

This site is owned and operated by P M Corporation Ltd trading as Everfresh Natural Foods. The contents of this site are the copyright of Everfresh Natural Foods or its licensors. Any use of the materials on this site other than for private, non-commercial viewing purposes is strictly prohibited.

Links

This site may include links to other Internet sites solely as a convenience to users. Everfresh Natural Foods does not endorse or make any warranties with regard to any such linked sites or the information, material, products or services contained on other linked sites or accessible through other linked sites. Access and use of linked sites is solely at the user's own risk.

Terms of Sale

Delivery

Everfresh Natural Foods will endeavour to process and despatch your order within 3-5 working days. Should a product not be available and if it is likely to be unavailable for longer than a week Everfresh Natural Foods will refund the value of that product and despatch the remainder of the order.

Everfresh Natural Foods use a third party courier to deliver items. The delivery times are typically from 8:30am to 5:30pm Monday to Friday. Should a Saturday delivery be required please contact Everfresh Natural Foods and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries. Please contact us if your order is over 50kg as it will be subject to a transport surcharge.

European Delivery

Everfresh Natural Food’s online shopping service now delivers to Eire, Germany, France, Belgium, the Netherlands, Denmark and Luxembourg.  This wll take 2 days and the cost will be £15.  We do have distributors in most of these countries (not Eire) and we can pass your details on to them if you send us your details.

If you are not within the delivery area, but would like to order from Everfresh Natural Foods, please call 01296 425333 and we can discuss how we can get your delivery out to you and agree the special charges that will apply.

UK Mainland

We deliver to the UK mainland. This includes England, Wales, Scotland and Northern Ireland. Please note the following conditions that we must apply.  Highland Islands may take two days for delivery.

Highland and Island surcharges

Delivery to some areas within the UK is more expensive or takes longer. We apply a postage and packaging surcharge to some areas, most notably the Scottish Highlands (north of Glasgow) and UK islands. To find out if these charges affect your delivery address, go through the order process as usual, you will be informed of any surcharge after you have submitted your delivery details, including your postcode.  Please also note that Highlands and Islands deliveries may take two days.

Northern Ireland

There is a change of £26 for deliveries of up to 20kg to Northern Ireland with an additional 60p per kg thereafter.

UK address that we do not deliver to

In theory we will try to deliver anywhere but there may be additional charges that we will inform you of before processing your order.

Charging structure

Our standard charge for postage and packing is £3. There is an additional fee for deliveries to certain areas (Highlands, Islands and Northern Ireland - see above for details). This reflects increased delivery costs that we are charged by the delivery company and which we must pass on to our customers.

Non-UK orders

If you would like to arrange a delivery to an address outside the UK and specified European countries, please contact the Everfresh Natural Foods office directly. As an exception, we do deliver to the Republic of Ireland; the Northern Ireland delivery charge applies (see above).

Orders placed in error

In the event that an order is placed to an address that we do not deliver to (see above for details), that order is invalid. Whether an order is invalid or not is entirely our decision. If your order is invalid, we will inform you by email sent to the customer email address and we will immediately refund the payment for that order.

Refunds

Should any product arrive damaged or unsuitable for use then please contact us on bakery@everfreshnaturalfoods.com within 2 days of delivery for a complete refund. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded.

Cancellation

If you wish to change or cancel an order before despatch please contact us as soon as you can on 01296 425333 between 8:30am and 5pm Monday to Friday.

Please have the following details to hand:

- Customer name

- Order number

- Date of the order

Where possible we will try and prevent your order from being despatched but as orders are normally processed immediately we may have already packaged your order and sent it to you.

If this is the case then we cannot always stop the goods from arriving as ordered. In such cases, once you receive the order, you will have to return it to us within 10 days of delivery. If you wish to cancel and return the order within 10 days of delivery, we will refund the cost of the item & the cost of delivery but not the cost of returning the goods to us. We will only do this provided you have contacted us and informed us of your intent to do so and the goods have not been opened or damaged.

Privacy Policy

Everfresh Natural Foods Ltd and its authorised data processors shall hold personal information about you in accordance with the Data Protection Act 1998. Everfresh Natural Foods may from time to time may wish to send you information about itself and/or its products. If you do not wish to receive such information tick the opt-out box provided later in this site. Everfresh Natural Foods will not use or divulge your information to any third party or other reputable company.

To process purchases, we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.

Contributors and contributed content

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Everfresh Natural Foods, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

Reviews, comments, communications and other content

Users of this website may post recipes, reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Everfresh Natural Foods reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • grant Everfresh Natural Foods and its affiliates a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • Everfresh Natural Foods and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Everfresh Natural Foods, including the execution of deeds and documents, at the request of Everfresh Natural Foods.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Everfresh Natural Foods: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Everfresh Natural Foods policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Everfresh Natural Foods Ltd and its affiliates for all claims brought by a third party against Everfresh Natural Foods or its affiliates arising out of or in connection with a breach of any of these warranties.

Defamation Claims

Because Everfresh Natural Foods may not be aware of the contents of each recipe, comment or review, or any other content that is displayed, Everfresh Natural Foods operates on a "notice and takedown" basis. If you believe that any content on the website contains a defamatory statement, please notify us immediately by contacting us at bakery@everfreshnaturalfoods.com or 01296 425333. Everfresh Natural Foods will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Everfresh Natural Foods, its affiliates or its content suppliers and is protected by copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Everfresh Natural Foods and its affiliates and is protected by copyright and database right laws. All software used on this website is the property of Everfresh Natural Foods, our affiliates or our software suppliers and is protected by copyright and author' rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Everfresh Natural Foods's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Everfresh Natural Foods's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Everfresh Natural Foods's express written consent.

Intellectual Property Claims

Everfresh Natural Foods respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us at bakery@everfreshnaturalfoods.com or 01296 425333.

Applicable Law

These terms are governed by and will be interpreted in accordance with English law.